Returns & Exchanges

We hope you love your new TW Steel watch.

If your watch isn't suitable, we'd be happy to offer you a refund or exchange, as long as:


30 day returns

Returns are made within
30 days of receipt.

Send your watch back to us within 30 days of your delivery date.

Watches must be unworn

Articles are returned to us unworn & in original packaging.

The packaging will protect the watches against damage during transport.

Returns slip

Include your order number &
completed returns slip.

Refunds/Exchanges will be processed using the original tender type i.e. eGift Card, AfterPay, PayPal or Credit Card. 


Unfortunately, we cannot accept returns/exchanges if you have purchased from one of our network of retail stockists. You must return these to the original store where you purchased them.

For your own security, we would like to point out that any item you are returning or exchanging should be returned to use by registered mail or as a parcel with return receipt. We are unable to assume liability for damage, loss or theft during transport.

Exceptions / non-returnable items

Unfortunately engraved watches that are part of our pre-order campaigns are not eligible for refunds or exchanges. Please contact us if you have questions or concerns about your order.

We also cannot accept returns on sale items or gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return your watch

Post your return.

Send your parcel via registered mail to:

1/328 High Street

Keep your postage receipt for tracking until processing is complete.


Lost your returns form?

Click to Download a returns form.


Terms & Conditions for Returns & Exchanges

  • The supplied watches can be examined only – comparable with trying them on in a physical store. Should the goods be damaged as a result of further use, we reserve the right to demand compensation.
    • Sale Items
      • change of mind for sale or promotional items can be exchanged, or returned for TW Steel eGift card. Refunds will not be given for change of mind on sale products.
    • Free Gifts
      • If promotional free gifts were offered at the time of order and the refund/exchange leads to the order no longer meeting the promotion requirement, refunds will not be processed unless the free Gifts have been returned.